Me, at the all purpose antagonist counter: Hey, so I need a typical minor villain to be my antagonist’s minion. Gruff, middle aged, cruel, ugly, probably smelly too. Just get me whatever villain-coded extra you’ve got a lot of.
The shop owner, immediately shoving a character at me: Here’s your order of one young, beautiful, tortured soul in desperate need of love and a solid redemption arch, complete with puppy-dog eyes and nice hair. No refunds, no returns. Have fun.